Policies

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In order to provide quality services to all clients, the following policies have been outlined for the benefit of you, and your service provider. Please note all policies are effective immediately upon completion, and are subject to change anytime. By booking you agree to all terms and conditions as outlined in this waiver and accept responsibility to abide by policies. Providing your email & phone number when booking will allow for communication of your confirmation email and appointment information. Your email address and all personal information will be kept confidential and will not be shared with any entity for any reason. 

Please note: All service providers are independent service providers, if you are dissatisfied with your service or have any concerns please discuss this with your service provider. 

Conduct

Any disruptive, aggressive, or abusive behavior towards our management, service providers and guests will not be tolerated.  Offenders will be asked to leave the premises and payment for services booked will be taken immediately.

We love your children, however for the safety of you and your child please do not bring small children or babies to your appointments. There are chemicals and fumes that could be dangerous for them. Children can be hyper & disruptive, causing your appointment to not go smoothly. Studio Bella Vida does not provide entertainment for your child and Failure to provide proper supervision will automatically result in rescheduling your appointment at your cost. Your current appointment will still need to be paid in full, whether completed or not. NO EXCEPTIONS.

We do not service minors without a parent present for the duration of the appointment.

Scheduling changes occasionally occur. Should this occur, you will be contacted with as much advanced notice as possible. (Please see Cancellation Policy below)

Please be advised your tardiness impacts all following appointments and clients. If you arrive 10 minutes or more past your appointment time it is grounds for rescheduling. Please note your service will be altered to fit the remaining time in your scheduled service. If this occurs you will still be responsible for 100% of your service.

No shows will be charged for the full cost of the service booked. You will not be permitted to reschedule until this fee is paid. 

We appreciate that sometimes you need to cancel or reschedule your appointments. Please understand that when you cancel your appointment with little/no notice, you prevent someone else from being able to take that appointment as well as the loss of income for your service provider. To allow us to fill those spaces, we kindly request as a matter of courtesy, that you provide us with as much notice as possible. All appointments are required to be cancelled no later than 24 hours prior to appointment time. You may cancel or reschedule a service appointment at no charge anytime prior to 24 hours of the scheduled appointment(s) time. Any cancellation within 24 hours will be charged a $25.00 fee per service and/or up to the full-service fee, at service providers discretion. I agree that if I do not call to cancel and do not show up for my scheduled appointment, I will be charged the full price for the scheduled service(s). All same-day and no-show cancellation fees will be automatically charged to my method of payment on file. This will need to be paid before any further treatments are booked.

All clients are required to add a card on file at the time of booking. You will not be charged for your service until the time of your appointment. Payment is due in full at time of service.  Credit card information is taken when scheduling to be used only in the event of a NO CALL/NO SHOW or LATE CANCELLATION / RESCHEDULE. This information is confidential and cannot be viewed by Studio Bella Vida and will not be shared with any entity. Your card will NOT be automatically charged except regarding the above policies. All other payments will be due at time of service or product purchase with acceptable payment options. (Cash, Credit Card, or card on file.) Adding your card on file means you understand and accept all policies as outlined in this waiver and authorizes penalty/processing fees to be charged for no call/no show or late cancellation/rescheduled appointments.

Studio Bella Vida does not issue any refunds for products purchased or services provided.

All clients must be in good physical health, including the absence of any skin conditions. It is the client’s responsibility to have consulted a physician who approves the client’s use of any service, products, or techniques. Please keep in mind your service provider is not a doctor and as such is not able to diagnose any possible medical issues. On occasion your service provider may refer you to your medical provider. For the best service experience it is important for all services to disclose issues and be honest during your consultation.

All returned payments are subject to a $25.00 fee in addition to service fee. You will not be permitted to reschedule until this fee is paid. Any returned check payment is subject to a $25.00 fee and  penalty by law if found to intentionally defraud Studio Bella Vida and/or it’s service providers. 

Please be advised repeat violations of these policies and/or refusal to pay penalty fees may result in refusal of service.  Additionally, no services will be rendered until delinquency of returned payments is addressed.

All policies outlined in this waiver are agreed upon by parties associated with services being rendered at Studio Bella Vida. By booking your appointment all policies previously mentioned within this waiver are binding and are subject to change at any time. This agreement will remain in effect for this service, and all future services conducted by my professional service provider or any other professional conducting business at any Studio Bella Vida.

I represent that I am over 18 years of age and that I have the right to enter this agreement., or if I am under 18 years of age, I have had my parent or legal guardian consent to this agreement.